A documentary film screening of Hotline Beijing 2, focusing on the reform of the public service system and the operation of city hotline 12345, took place in Beijing this Sunday.
The screening was part of the **Beijing Forum 2026 on Rapid Response to Public Suggestions**.
Two years ago, the first installment of Hotline Beijing focused on calls received via hotline 12345 and how Beijing improved its response to residents' complaints and requests.
The film earned more than **80 million yuan**, approximately $12 million, setting a record for Chinese documentary films in terms of revenue over the past five years according to CGTN. It was also screened in New York, Los Angeles, or St. Petersburg.
Nearly 500 Hours of Footage
The sequel took nearly a year to produce.
The filmmakers shot nearly **500 hours of footage** and conducted interviews with nearly 100 people from various fields.
The documentary adopts an international perspective, capturing Beijing's reform and development through real-life stories.
The film contains no commentary. It relies solely on authentic footage and statements from the individuals featured in the story.
Cities Are Built by People for People
Through personal narratives, the documentary addresses issues arising during the development of major cities, adhering to the principle that cities are built by people for people.
It also highlights the role of hotline 12345 and the rapid response suggestion system in urban governance.
The film was produced by **China Central Newsreel and Documentary Film Studio (Group)**, which falls under China Media Group.
The Hotline Processed Around 200 Million Requests
Beijing launched its public service reform in 2019.
Since then, hotline 12345 has been used as a tool to translate residents' suggestions into urban governance actions.
In the past seven years, according to published data, the hotline processed approximately **200 million requests**. The resolution rate and user satisfaction exceeded 97 percent.
The Beijing Forum 2026 on Rapid Response to Public Suggestions will take place on October 12th and 13th under the theme "**Digital Intelligence Era and People-Centric City**”.
CMG
